In order to deliver optimal support and superior network availability to our customers, packetPointe has constructed a highly reliable, secure network operation center (NOC) and a state of the art data center. This multi-million dollar facility is 100% Company owned and paid in full without debt or debt service. The facility allows packetPointe to manage and control its network environment from end-to-end without the business risk of outsourcing or co-locating mission critical portions of our operations to third party vendors or off site facilities.

packetPointe data center and NOC incorporate the latest in technology and design with fully redundant systems specified to 99.99x% uptime capability. Well known vendors such as Hughes Network Systems, HP, Foundry Networks, Nortel, Cisco, Microsoft, and Powerware have played important roles in providing equipment, software, support, and design assistance for our facility. In addition, this NOC and data center facilities allow packetPointe to host hundreds of high-end servers and computing devices, administer petabytes of data storage and manage millions of data points and devices across the globe.

Security, Disaster Recovery and Quality Assurance:

An important benefit and selling feature of each packetPointe service is the ability to provide customers with a high degree of security and expert management for wide-area networks and data management. The Company’s data center and NOC are established with the following attributes:

• Full UPS and TVSS protection for short-lived or minor power problems
• Full climate control at 70 degrees F at 40% humidity
• Redundant Core and Edge Networks
• Redundant fiber data connectivity and building access
• Redundant server farms
• Redundant Internet connections
• Offsite data back-up
• Diesel powered back-up generator
• Three level controlled access security
• Full fire suppression via FM-200
• Maneuverable CCTV Cameras with archived video feeds
• packetPointe currently can maintain 99.9x% uptime across the board with all our data center and NOC systems

Technical Expertise:

packetPointe has an experienced top tier engineering staff to support and extend our current infrastructures and technologies. All equipment is under "spare in the air" service agreements and is also internally supported by on the shelf spares for all mission critical components of the Enterprise. In addition, packetPointe can offer customers coast-to-coast on site customer premise equipment support for most network solutions.